NPS Calculator: Calculate your Net Promoter Score - Delighted
Calculating your NPS score is as simple as tallying up your responses and subtracting the percentage of detractors from the percentage of promoters. For example, if 60% of respondents are promoters, 10% are detractors, and 30% are passives, your NPS would be 60-10=50.
How to calculate Net Promoter Score (NPS) - SurveyMonkey
This guide explains how to calculate your NPS accurately, from understanding the basic formula to analyzing the results of your NPS survey. We’ll provide the methodology for calculating your score and how to use this data to improve customer relationships.
Net Promoter Score (NPS): The Ultimate Guide (2024)
2024年10月23日 · How to calculate Net Promoter Score. While you can include other qualitative questions, the quantitative part of NPS is straightforward. Net Promoter Score = (Percentage of Promoters – Percentage of Detractors). This score can range from -100 to 100.
Net Promoter Score Guide (NPS) - Medallia
The Net Promoter Score (NPS) is determined by subtracting the percentage of customers who are detractors from the percentage who are promoters. What is generated is a score between -100 and 100 called the Net Promoter Score.
How to Calculate and Interpret Net Promoter Score (NPS
2024年4月23日 · Learn multiple ways to calculate NPS (Net Promoter Score) to gauge customer loyalty and satisfaction, including a free NPS calculator.
Nps Score: What is it & How to Calculate it | Atlassian
NPS, or net promoter score, is the standard measurement for gauging customer loyalty and satisfaction. It is highly effective for assessing satisfaction anywhere in the customer journey. The concept behind the NPS is straightforward—aim for a great score.
What is Net Promoter Score (NPS) and When to Use It
Net Promoter Score, or NPS, is a measurement of recommendation for your brand’s product or service on a scale between -100 to 100. Positive and higher scores indicate a positive affect for the product or service, while negative and lower scores indicate negative affect.
What Is Net Promoter Score (NPS)? How to Calculate and Use It
2024年1月19日 · To calculate NPS, you take the percentage of promoters and subtract from it the percentage of detractors. NPS = % Promoters - % Detractors. Say you ask customers how likely they are to recommend your company to a friend or colleague. If 100 respond, and 40 of them are promoters, 50 are passives and 10 are detractors, then your NPS would be 30.
Step-by-Step Guide on How to Calculate NPS - surveysensum.com
2022年7月21日 · The Net Promoter Score (NPS) is calculated by subtracting the percentage of Detractors from the percentage of Promoters. The formula is as follows: NPS = % Promoters − % Detractors
NPS Calculator | Free Online NPS Calculator
NPS is calculated by subtracting the percentage of detractors from the percentage of promoters. The resulting score can range from -100 to +100. A positive score indicates that you have more promoters than detractors, while a negative score suggests the opposite.
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