Service Level Agreement (SLA) Examples and Template
2024年3月15日 · An SLA is a documented agreement between a service provider and a customer that defines: (i) the level of service a customer should expect, while laying out the metrics by which service is measured, as well as (ii) remedies or penalties should agreed-upon service levels not be achieved. It is a critical component of any technology vendor contract.
What Is an SLA (service level agreement)? | IBM
A service level agreement (SLA) is a contract between a service provider and a customer that defines the service to be provided and the level of performance to be expected. An SLA also describes how performance will be measured and approved, and what happens if performance levels are not met.
Service-level agreement - Wikipedia
A service-level agreement is an agreement between two or more parties, where one is the customer and the others are service providers. This can be a legally binding formal or an informal "contract" (for example, internal department relationships).
What is a Service Level Agreement (SLA)? - ServiceNow
A service level agreement (SLA) is a contract between a service provider and a customer, defining the types and standards of services to be offered.
What Is a Service-Level Agreement (SLA)? And How to Write One
2024年4月23日 · SLA stands for service level agreement. It refers to a document that outlines a commitment between a service provider and a client, including details of the service, the standards the provider must adhere to, and the metrics to measure the performance.
Service-level agreements (SLAs) — a complete guide
2022年11月15日 · What is a service-level agreement (SLA)? A service-level agreement (SLA) specifies the degree of service a customer can expect from a supplier or vendor. An SLA details the service expected of the vendor, the metrics the deliverables will be measured by, and penalties that will be implemented should the agreement not be met by either party.
service-level agreement (SLA) - TechTarget
A service-level agreement (SLA) is a contract between a service provider and its customers that documents what services the provider will furnish and defines the service standards the provider is obligated to meet. A service-level commitment (SLC) is a …
What is SLA? - Service Level Agreement Explained - AWS
What is a Service Level Agreement (SLA)? A service level agreement (SLA) is an outsourcing and technology vendor contract that outlines a level of service that a supplier promises to deliver to the customer. It outlines metrics such as uptime, delivery time, response time, and resolution time.
What is a service-level agreement (SLA)? Definition, templates, …
2023年5月17日 · A service-level agreement (SLA) is a contract between a service provider and a client that clearly outlines the expectations and responsibilities of both parties. This agreement sets the standards for the level of service the provider will deliver, detailing specific metrics such as response time, resolution time, and product-specific conditions.
What is a Service Level Agreement? How to Create Impactful SLAs
2024年10月7日 · Creating an SLA involves several key steps, each essential to making the SLA work: Start with clear objectives that define what you want to achieve. These should be specific, measurable, achievable, relevant, and time-bound (SMART). Include performance metrics to measure success.
- 某些结果已被删除