Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...

If you ask the industry, there’s more than enough competition to make sure everyone’s very happy with their internet options.

CNBC Select reviews State Farm homeowners insurance, looking at its coverage options, riders, availability, customer service ...

If your brand operates in the QSR industry, it is safe to say you’ve seen the way that we connect with our customers has ...

Although still in trial mode, the official hotline is designed to address any connection issues that pop up for Starlink ...

Artificial intelligence-powered customer service platform provider FrontApp Inc. today announced it has acquired AI-powered ...

Change the word service to support and you come up with this: Customer support happens when the customer experience goes wrong. Customer support—be it one person at a small company or teams of ...

"They're basically saying, 'Solve this yourself.' I'm paying money to get nothing," the Tracy man said of Meta Verified.

Softbank-backed online shopping site Meesho has rolled out what it claims is the first GenAI-powered voice bot among Indian e ...

Customer satisfaction requires a combination of understanding customer needs, hiring the right staff, and creating a ...