Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...

As businesses strive to remain competitive in an increasingly digital and customer-centric world, one of the most pressing ...

In addition to reducing the burden on your organization, they improve the quality of service by offering immediate assistance to users across different time zones, reducing wait times, and increasing ...

CNBC Select reviews State Farm homeowners insurance, looking at its coverage options, riders, availability, customer service ...

As businesses start to plan for 2025, they need to deliver on both trust and customer experience expectations in a market ...

The value of AI is not in replacing jobs, but in doing the jobs that enhance the ears, the eyes, and the ‘voice’ of the ...

Luccisano’s view is echoed by Sid Sharma, vice president of Agora, a conversational customer service agent platform.

or a mysterious internet outage—that customer wants smart, fast, customized answers. And service agents want to deliver. That’s not always easy. As technologies grow more complex, finding quick ...

AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

If you ask the industry, there’s more than enough competition to make sure everyone’s very happy with their internet options.