Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...

As businesses strive to remain competitive in an increasingly digital and customer-centric world, one of the most pressing ...

CNBC Select reviews State Farm homeowners insurance, looking at its coverage options, riders, availability, customer service ...

As businesses start to plan for 2025, they need to deliver on both trust and customer experience expectations in a market ...

The value of AI is not in replacing jobs, but in doing the jobs that enhance the ears, the eyes, and the ‘voice’ of the ...

Luccisano’s view is echoed by Sid Sharma, vice president of Agora, a conversational customer service agent platform.

If you ask the industry, there’s more than enough competition to make sure everyone’s very happy with their internet options.

Yet, the Salesforce study highlights the need to build confidence in the AI agent experience, which can be done by providing ...

Study from customer experience technology provider shows AI-powered personalisation, loyalty and human-like interactions ...