Two-thirds of respondents say they hesitate to contact customer service because they expect long hold times, a Zingly.ai and ...

Advances in AI customer service are transforming the way businesses deliver support, creating smoother and more personalized customer experiences. Simply Contact, an award-winning outsourcing leader, ...

Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...

Nancy Tomhave, who lives in St. Paul’s Hayden Heights neighborhood, won’t be taking calls from loved ones on Thanksgiving, ...

Although still in trial mode, the official hotline is designed to address any connection issues that pop up for Starlink ...

New York, New York - Voiso, a leader in AI-driven contact center solutions, is raising the bar in customer service by ...

Hyundai is recalling more than 187,000 vehicles because of a damaged charging unit and wiring issues, according to the ...

Seamless integration of authID’s Proof and Verified solutions helps enterprises reduce fraud at the call center DENVER, CO, ...

A Lloyds Bank client aired concerns over if an online bank form was real due to some basic errors. Having noticed the issues, ...

While AI-powered customer service is a hit with Generation Z, many still prefer real human interactions — especially for more complicated issues, according to a new survey by Five9. Researchers at the ...