Anna Shields, organizational conflict and workplace mediation expert. A more holistic approach to conflict management is to work with the entire team to better understand ... [+] the challenges ...

The ‘attack and defend’ strategy may win votes, but the opposite is true when managing conflict situations in real life. A difficulty with a colleague at work requires dialogue, listening ...

Efforts to prevent violent conflict are an increasingly important part of the Bank’s work: Given the urgency and volatile nature of FCV, the WBG is sharpening its focus on prevention and managing ...