The lines of customer service and marketing have completely blurred. There's no looking back. Your agent experience is more important than ever before. Happy management techniques = happy agents ...

Before you can have happy, satisfied customers, you have to provide employees with the tools they need to deliver five-star ...

Are your customers happy, or not? How do you know ... Recently I had my car in for its annual service, which included an oil change, fluid checks, filter replacements and more.

10 reasons why a happy employee is even more important ... Microsoft aims to improve customer service call centers with AI But by taking Copilot to call centers, Microsoft will be putting its ...