Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...

If you ask the industry, there’s more than enough competition to make sure everyone’s very happy with their internet options.

As businesses strive to remain competitive in an increasingly digital and customer-centric world, one of the most pressing ...

For those of us paying attention in the customer service space, there are new developments in artificial intelligence ...

Apple is rolling out a new “Find My” location service that will be integrated into airline customer service at companies like ...

Artificial intelligence-powered customer service platform provider FrontApp Inc. today announced it has acquired AI-powered ...

With customers complaining about high call volumes and long wait times for companies to resolve their issues, could customer ...