Narrative empathy enables service providers to turn angry customers into satisfied ones while remaining calm and building a ...

Imagine having an A.I. assistant that knows you so well that it can handle your everyday tasks without you lifting a ...

Luccisano’s view is echoed by Sid Sharma, vice president of Agora, a conversational customer service agent platform.

AI agents, whether simple or part of multi-agent systems, are set to revolutionize learning, customer service, support, and ...

Today, customer expectations are at an all-time high. People want quick, efficient, and personalized solutions to their ...

Jon Shaw, Commercial Operations Director at Vodafone UK, explores why Artificial intelligence (AI) isn’t about replacing jobs ...

As businesses start to plan for 2025, they need to deliver on both trust and customer experience expectations in a market ...

As businesses strive to remain competitive in an increasingly digital and customer-centric world, one of the most pressing ...